Terms & Conditions

Terms of Sale

Last updated: April 2026. Governed by the laws of the Netherlands.

1. Who we are

Richard is operated by [Company Name], registered in the Netherlands (KvK: [XXXXXXXX]), VAT: NL[XXXXXXXXX]B01. Registered address: [Street, City, Postcode, Netherlands].

2. Ordering

Placing an order on richard.com constitutes an offer to purchase. We confirm acceptance by sending an order confirmation email. Until then, we may refuse any order (for reasons of stock, pricing errors, or fraud detection).

3. Prices

All prices are in Euros and include 21% VAT unless stated otherwise. Shipping is charged separately unless the order qualifies for free delivery. We reserve the right to correct pricing errors before order acceptance.

4. Payment

We accept iDEAL, credit/debit cards (Mastercard, Visa), Klarna (pay now, pay in 3, or pay later), PayPal, Apple Pay, and Bancontact. Payment is processed at the moment you place the order. For Klarna Pay Later, the item ships before payment is due.

5. Delivery

See our Shipping & Delivery page for times and costs. Risk passes to you on delivery.

6. Your right to withdraw (14-day cooling-off period)

Under EU Directive 2011/83/EU you have 14 days from receipt to cancel your order without giving a reason. We offer an additional 16 days on top of this as part of our returns policy — 30 days total.

7. Warranty

All products carry the statutory 2-year conformity warranty. See our Warranty page for details. This does not affect your statutory rights.

8. Intellectual property

All content on this site (text, images, logos, product descriptions) is owned by Richard or licensed to us. You may not copy, reproduce, or redistribute without permission.

9. Liability

To the extent permitted by law, our liability for any claim arising from a sale is limited to the price you paid for the product. Nothing in these terms limits liability for death, personal injury, or fraud.

10. Governing law & disputes

These terms are governed by Dutch law. Disputes go to the competent court in Amsterdam, without prejudice to your rights as a consumer to bring proceedings in your country of residence. You can also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

11. Changes

We may update these terms from time to time. The version in force at the time of your order applies to that order.

12. Contact

For any question: hello@richard.com