Returns & Refunds
30-day free returns
Not sure? Keep it for 30 days. If it's not for you, send it back — we'll refund you in full. No restocking fees, no questions.
How to return
- Email returns@richard.com with your order number. We'll reply within a business day with a prepaid return label.
- Pack the item with all original accessories and packaging.
- Drop it at any PostNL / DHL point, or book a home pickup.
- Once we receive it, we'll inspect and refund within 5 business days.
What can I return?
Almost anything. Items must be in the condition you received them — unused for most products. Large appliances can be unboxed and plugged in to check they work.
What can't I return?
- Personalised or custom-configured items
- Opened consumables (coffee beans, cleaning products)
- Items where safety seals have been broken (for hygiene reasons)
Faulty or damaged?
If your item arrives damaged or develops a fault within 30 days, email support@richard.com with photos. We'll send a replacement and pick up the faulty one — no cost to you.
Refund timing
Refunds are issued to your original payment method within 5 business days of us receiving the return. Bank transfer may take an additional 2–3 business days to show up.